Refund policy

At Gypsy Moon, we want every customer to shop with confidence. We are committed to providing quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process outlined below.

---

Order Cancellation Policy

Within 24 Hours: You may cancel your order at no cost within 24 hours of placement, as long as the order has not yet entered the shipping process. To request a cancellation, please email us at info@gypsymoon.us with your order number and a brief cancellation message. A full refund will be credited to your original payment method upon approval.

After 24 Hours: Orders older than 24 hours or orders already dispatched cannot be canceled directly. In such cases, you may initiate a return once the item is delivered, following our standard return procedure described below.

---

30-Day Return Window

We provide a 30-day return window, meaning you have 30 calendar days from the date of delivery to submit a return request. Return requests received after this period may not be eligible for processing. We recommend reaching out as soon as possible if you wish to make a return.

---

Return Eligibility Conditions

All of the following conditions must be satisfied for a return to be accepted:

• Product Condition: Items must be unused, unworn, unwashed, unaltered, and free from any signs of wear or damage. All original tags and labels must remain intact and attached.
• Original Packaging: Products must be returned in their original packaging, including boxes, dust bags, protective inserts, tags, and any accompanying accessories.
• Proof of Purchase: A valid order confirmation, receipt, or order number must accompany the return.

Items that fail to meet these standards may be rejected during inspection and shipped back to the customer at the buyer's expense.

---

Free Return Shipping

We are happy to offer complimentary return shipping on all eligible orders within the United States. Once your return request is reviewed and approved, we will supply a prepaid return shipping label at no charge. Simply follow the included instructions to pack and send your item(s) back to us.

---

How to Start a Return

Step 1 – Reach Out to Our Team Send an email to info@gypsymoon.us with the subject line "Return Request" and include the following details:

• Your full name and order number
• The item(s) you would like to return
• The reason for the return
• Photos of the item if it is damaged, defective, or incorrect

Step 2 – Send the Item Back Once your return is approved, you will receive a prepaid return label along with clear instructions on where and how to ship your package.

Important: Returns submitted without prior approval will not be accepted. Please do not ship items back before contacting us.

Return Shipping Address: Gypsy Moon 1675 Selby Ave Saint Paul, MN 55104 USA

---

Damaged, Defective, or Incorrect Items

We take pride in product quality and accuracy. Please inspect your order promptly upon arrival. If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery by emailing info@gypsymoon.us with:

• Your order number
• Clear photographs showing the damage, defect, or incorrect item
• A brief written explanation of the issue

Our team will review the matter promptly and offer an appropriate resolution — including a replacement, repair, or full refund.

---

Exchange Policy

If you would like to exchange an item for a different size, color, or style, please follow the same steps outlined in the "How to Start a Return" section above. Once we receive and verify your returned item, you are welcome to place a new order on our website for the desired product.

Tip: For the fastest service, we recommend returning the original item first and placing a new order as soon as your return is approved.

---

Refund Processing

After we receive and inspect your returned item, you will receive an email notification confirming whether your refund has been approved or declined.

If Approved: Your refund will be automatically issued to your original payment method within 10 business days. Please allow additional processing time depending on your bank or credit card provider.

If Denied: We will provide a clear explanation of the reason and suggest next steps.

If you have not received your refund within 10 business days of approval, please check with your bank or credit card issuer first. If the issue persists, contact us directly at info@gypsymoon.us and we will assist you further.

---

Non-Returnable Items

The following categories of items are not eligible for return or exchange, in accordance with standard gift shop and general merchandise retail practices:

• Gift cards and store credits
• Clearance and final-sale items
• Items marked as "Non-Returnable" on the product page
• Sewn goods that have been altered or customized after delivery

If you are unsure whether a specific item qualifies for return, please contact us before initiating the process.

---

Contact Us

If you have any questions about this Return & Refund Policy, or if you need help with an existing order, our friendly team is here to assist you.

---

Gypsy Moon reserves the right to update this policy at any time. The most current version will always be available on our website. Please review it periodically for changes.