FAQ
Last Updated: August 28, 2026
Thank you for visiting Gypsy Moon! Below you will find answers to the most commonly asked questions about our products, orders, shipping, payments, returns, and more. If your question is not addressed here, please don't hesitate to contact our customer support team.
Orders & Ordering
How do I place an order?
Placing an order with Gypsy Moon is simple. Browse our store, add the items you'd like to purchase to your cart, and proceed to checkout. You will be asked to provide your shipping address, billing information, and contact details. Once your payment is confirmed, you will receive an order confirmation email.
Do I need an account to place an order?
No, you do not need to create an account to make a purchase. However, creating an account allows you to track orders, save your shipping information for faster checkout, and manage your preferences more easily.
Can I modify or cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placement, provided it has not yet been processed for shipment. To request a cancellation or modification, please contact us at info@gypsymoon.us with your order number as soon as possible. Once an order has been processed or shipped, we are unable to make changes or cancel the order.
How do I know if my order was successfully placed?
After you complete checkout, you will receive an order confirmation email at the address you provided. This email will include your order number, a summary of your purchase, and your estimated delivery timeline. If you do not receive a confirmation email within a few minutes, please check your spam or junk folder, or contact us for assistance.
Can I place an order by phone?
At this time, orders must be placed through our online store. If you need assistance navigating our website or completing your order, our customer support team is happy to help. You can reach us at (651) 699-9531 during business hours.
Products
Are your products brand new?
Yes! All Gypsy Moon products are brand new. We offer a carefully curated selection of home accessories, textiles, gifts, and lifestyle items, each chosen for its quality, visual appeal, and usefulness.
How do I know what size to order?
We provide detailed sizing information on each product page, including measurements and fit descriptions. We recommend comparing these measurements to a garment you already own to ensure the best fit. If you need additional guidance, feel free to contact us and we will be happy to assist.
Will the item I receive look exactly like the photos?
We make every effort to photograph our products as accurately as possible. However, please note that colors and textures may appear slightly different on your screen depending on your device, monitor settings, and lighting conditions.
Do you restock sold-out items?
We regularly refresh our inventory with new and seasonal selections. If an item you love has sold out, we encourage you to check back regularly or follow us on social media, as we are constantly adding new pieces to our collection.
Shipping
Do you offer free shipping?
Yes! Gypsy Moon offers FREE standard shipping on all orders within the contiguous United States. There are no hidden fees, handling charges, or fuel surcharges — free shipping is automatically applied at checkout.
Where do you ship to?
We currently ship to all residential and commercial addresses within the contiguous 48 United States. At this time, we do not ship to Alaska, Hawaii, U.S. territories, PO Boxes, APO/FPO/DPO addresses, or international destinations.
How long does processing take?
All orders are processed within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays). Orders placed before 3:00 PM Central Time on a business day will typically begin processing the same day. Orders placed after the cutoff time or on weekends will begin processing on the next business day.
How long does delivery take?
After your order has been shipped, standard delivery typically takes 4 to 7 business days. The total estimated delivery time from the date of your order is approximately 5 to 10 business days.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website (USPS, UPS, or FedEx), or via the tracking link provided in your email.
My tracking shows delivered but I haven't received my package. What should I do?
If your tracking status shows "delivered" but you have not received your package, we recommend:
- Checking around your property, including porches, side doors, and mailboxes.
- Asking neighbors or household members if they accepted the package on your behalf.
- Contacting your building's mail room or leasing office, if applicable.
- Waiting 24–48 hours, as packages are occasionally marked as delivered prematurely.
If you still cannot locate your package, please contact us at info@gypsymoon.us and we will work with the carrier to resolve the issue.
Do you ship to PO Boxes or APO/FPO addresses?
No, we are unable to deliver to PO Boxes, APO addresses, FPO addresses, or DPO addresses. Please provide a valid residential or commercial street address when placing your order.
Payments
What payment methods do you accept?
We accept the following payment methods:
- Credit Cards: Visa, MasterCard, American Express, and Discover
- Debit Cards: Visa and MasterCard
All payments are securely processed through Shopify's PCI DSS-compliant payment system. We do not accept cash on delivery, personal checks, money orders, or wire transfers.
What currency are prices listed in?
All prices on our website are listed and charged in US Dollars (USD). If your bank or card issuer uses a different currency, the conversion will be handled by your financial institution at their applicable exchange rate.
Is it safe to enter my payment information on your website?
Absolutely. Your security is our top priority. All payment transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology, and we never store your complete credit card information on our servers. Our payment processing infrastructure is fully PCI DSS compliant.
My payment was declined. What should I do?
If your payment was declined, please try the following:
- Double-check that your card number, expiration date, CVV, and billing address are entered correctly.
- Ensure that you have sufficient funds or available credit.
- Contact your bank or card issuer to see if the transaction was flagged or blocked.
- Try a different payment method.
If the issue persists, please reach out to us at info@gypsymoon.us and we will do our best to assist you.
Will I be charged sales tax?
Sales tax is calculated based on your shipping address and applicable state and local tax rates. The tax amount will be displayed at checkout before you confirm your order. If you are tax-exempt, please contact us before placing your order with valid documentation.
Returns & Refunds
What is your return policy?
We want you to love every purchase from Gypsy Moon. If you are not completely satisfied, please refer to our Return and Refund Policy for full details on eligibility, timeframes, and how to initiate a return.
How do I initiate a return?
To start a return, please contact us at info@gypsymoon.us with your order number and the reason for your return. Our team will provide you with a prepaid return shipping label and step-by-step instructions.
Is return shipping free?
Yes! We provide free prepaid return shipping labels for all eligible returns. You will not be charged any return shipping fees.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please allow an additional 5 to 10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Can I exchange an item instead of receiving a refund?
Please contact our customer support team at info@gypsymoon.us to discuss exchange options. We will do our best to accommodate your request, subject to product availability.
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately with:
- Your order number
- Photos of the damaged item and packaging (outer box, packing materials, and the product itself)
Do not discard the damaged item or packaging. We will work with you to arrange a replacement, reshipment, or full refund at no additional cost to you.
Account & Privacy
Do I need to create an account?
No. You can check out as a guest. However, creating an account allows you to track orders, save your information for faster future checkouts, and manage your preferences.
How is my personal information protected?
Your privacy matters to us. All personal information is handled in accordance with our Privacy Policy and is protected using industry-standard encryption. We do not sell, trade, or share your personal data with third parties except as necessary to process your orders and provide our services. Please review our full Privacy Policy for complete details.
How do I update my account information?
You can update your account details at any time by logging into your account on our website. If you need help making changes, please contact us and we will assist you.
General Questions
How can I contact Gypsy Moon?
We'd love to hear from you! You can reach our customer support team using any of the following methods:
| Phone | (651) 699-9531 |
| info@gypsymoon.us | |
| Address | 1675 Selby Ave, Saint Paul, MN 55104, USA |
| Business Hours | Monday – Saturday: 10 AM – 6 PM · Sunday: 11 AM – 5 PM |
What are your business hours?
Our customer support team is available during the following hours:
- Monday through Saturday: 10:00 AM – 6:00 PM
- Sunday: 11:00 AM – 5:00 PM
All times are in Central Time (CT).
Where is Gypsy Moon located?
Our store is located at:
1675 Selby Ave, Saint Paul, MN 55104, USA
We welcome you to visit us in person during business hours!
How do I stay updated on new arrivals?
The best way to stay in the loop is to subscribe to our email newsletter and follow us on social media. You will be the first to know about new arrivals, exclusive collections, and upcoming events.
What is your policy on privacy and data collection?
We take your privacy seriously. Please review our Privacy Policy for a detailed explanation of how we collect, use, and protect your personal information.